Every person entering an Aged Care facility needs to be assessed by an Aged Care Assessment Team (ACAT). ACAT assess older people who are having difficulty living at facility. They can approve eligibility for entry into residential care, assess for the level of care you need and provide information about your local residential Aged Care services. You can contact ACAT directly , or be referred by your GP, health facility or hospital.

Having a checklist for each facility you visit is a good idea so you can more easily compare the care and services provided by the facilities you go to.
When you visit a facility you should look at the services offered in the facility, the environment and activities, the care from staff, and the feel of the facility. Bupa are very happy to arrange a tour for families interested in their residences, so please feel free to contact a facility near you.

You may want to ring the Commonwealth Carelink Facility on 1800 052 222, or you can obtain a copy of the Choosing an Aged Care Facility Checklist.

Before deciding on an Aged Care facility it’s important to understand the financial aspects and obligations. It is a good idea to contact an independent financial advisor or your own legal representative. Facilitylink also has a Financial Services Officer who can talk to you about your situation, phone 132 300. This is a free and confidential service available to everyone. You can also visit Facilitylink Financial Services online.

Bupa Care Services recognises that every resident’s financial circumstances are different and we have endeavored to provide a range of options for the payment of fees, comprising basic daily fees set by the Commonwealth government and fees and charges payable including Accommodation Bonds.

Bupa's General Managers will be able to talk to you about costs, so please feel free to ask when visiting an Bupa facility